Welcome to the Rabbit EVC e-commerce application, a
platform providing monitoring, charging, and electric vehicle
charging station search services. The application is established
and owned by ZIOT SMART SOLUTIONS CORPORATION ("We").
Please read these terms and conditions ("Terms & Conditions") carefully before engaging in any transactions
("Service") on the application.
By accessing our application, you signify that you agree to
these Terms & Conditions. We may change, modify, supplement, or
remove these Terms & Conditions at any time without prior
notice. Your continued use of the application following the
posting of changes means you accept those changes.
Please check regularly for updates.
These Terms & Conditions apply to customers who access and install the application and use the services within the territory of Vietnam, including:
(i) Individuals aged 16 and above, with legal capacity to perform transactions on the Rabbit EVC application.
(ii) Organizations established and legally operating under the regulations of Vietnamese law.
When registering an account, you must meet the conditions mentioned in section 1.1 above. You can choose to create an account and provide specific information, including a valid phone number and password. You must register an account with authentic information about yourself and update it if there are any changes. Each user is responsible for their password, account, and activities on the application. Furthermore, you must inform us of any unauthorized access to your account. We are not liable for any direct or indirect damages resulting from customers' failure to comply with our regulations and instructions. By providing your information, you agree to be contacted by us about your interests in us, either via email, phone, or other contact information you have chosen to provide.
Products and services are not eligible for return or warranty.
- Service Fee: The service fee is updated on the application.
- Service Provision Process:
+ Recharge points through direct payment
or electronic wallets.
+ Receive corresponding points after
payment.
+ Use these points to pay for services
within the application.
Seller's obligation: Provide complete information and service prices.
User's obligation: Provide accurate and truthful information. Read the application's terms and conditions carefully before engaging in transactions.
We reserve the right to change, modify, suspend, or terminate all or any part of the application or any services provided by us at any time. We are not responsible for the release of services or features of services with trial versions that may not be accurate or completely similar to the final version. We have the right to restrict certain features or access of customers to a part or the entirety of the application without prior notice or responsibility.
These Terms & Conditions are governed by the laws of Vietnam. Any disputes or differences arising from or related to the content of these Terms & Conditions will be resolved through negotiations in a spirit of goodwill within thirty (30) days. If it cannot be resolved within thirty (30) days, the dispute or complaint may be settled in a court of competent jurisdiction.
Online payment on the application is facilitated through the
method of purchasing points, which are converted from money via
popular electronic wallet payment gateways throughout Vietnam
such as Zalopay, MoMo, VNPay, etc.
Note: Customers will make the payment immediately after
utilizing the services provided by the application.
1.1. The online payment system of Rabbit EVC is provided by intermediary payment service providers (including but not limited to electronic payment gateways and electronic wallet services) that have been legally licensed to operate in Vietnam ("Payment Partners"). Accordingly, the security standards for online payments adhere to the security standards of the Payment Partners.
1.2. Members must not disclose detailed information about payment, account/card information, passwords, and other transaction authentication information to any third party through any form of communication. Rabbit EVCis not responsible for any damages or risks that Members may incur in disclosing payment information.
1.3. Members are strictly prohibited from directly or indirectly using, distributing, or disseminating any program, code, tool, or form to unauthorizedly infiltrate, interfere with, or alter the data structure of Rabbit EVCand other Members. Any violation will be processed in accordance with these Regulations and legal provisions.
- If you choose to use our Services, you agree to the collection and use of information in accordance with this policy. The Personal Information we collect is used to provide and improve the Services. We will not use or share your information with anyone except as described in this Privacy Policy.
- The Personal Information we collect includes but is not limited to: Full name, phone number, email, and other information on your mobile device, with the permission of the customer upon app installation.
The application utilizes third-party services that may gather information to identify you.
Links to privacy policies of third-party service providers used
by the application:
- Google Play Services
- Google Analytics for Firebase
- Firebase Crashlytics
- Facebook
We would like to inform you that whenever you use our Service, in the case of an application error, we collect data and information (through third-party products) on your phone referred to as Log Data. This Log Data may include information such as your device's Internet Protocol ("IP") address, device name, operating system version, app configuration during the use of our Service, time and date of your Service usage, and other statistics.
Cookies are files with a small amount of data that are often used as anonymous unique identifiers. They are sent to your browser from the websites you visit and stored in your device's memory.
This Service does not explicitly use these "cookies." However, the application may use code and libraries from third-party sources that use "cookies" to gather information and enhance their services. You can choose to accept or decline these "cookies" and be notified when a "cookie" is sent to your device. If you choose to decline our "cookies," you may not be able to use certain parts of this Service.
We store Personal Information of Customers to ensure their continuous use of Our Products and keep them stored for the necessary duration to fulfill the objectives stipulated in this Privacy Policy, as required by law (including tax and accounting purposes), or to perform other tasks as notified to Customers in advance. The period we retain specific Personal Information varies depending on the purpose of use, and we will delete Customer's Personal Information as stipulated by current laws.
Service Providers
We may hire third-party companies and individuals for the
following reasons:
- Support for our Service
- Provide Services on our behalf
- Perform services related to the Service or assist us in
analyzing how our Service is used. We want to inform users of
this Service that these third parties have access to their
Personal Information. The reason is to perform tasks assigned to
them on our behalf. However, they are obligated not to disclose
or use the information for any other purpose.
Users can log into their accounts and edit information directly within the application. The application will update with the latest information provided by the user.
Customers have the right to file complaints about the disclosure of personal information to third parties with the Administration Board of the Rabbit EVC e-commerce application. Upon receiving these feedbacks, we will confirm the information, take responsibility for responding to the reasons, and guide the Customer to restore and secure the information.
We will actively support Customers in resolving complaints
related to the misuse of personal information or scope as
disclosed, according to the following procedure:
- Step 1: The Customer Support
department will receive Customer complaints, proactively resolve
them quickly, and immediately respond to the resolution results
if they are based on the policies we have announced.
- Step 2: In complex cases or
those not covered by the policies we have announced, the
Customer Support department commits to responding to the
Customer within a maximum of 7 (seven) days.
- Step 3: Transfer the complaint
resolution results to the relevant departments to carry out and
call to confirm with the Customer about the resolved complaint
results.
Customers can submit complaints to the address:
ZIOT INTELLIGENT SOLUTIONS JOINT STOCK COMPANY
Headquarters address: 585/8/15 Quốc lộ 13, Khu phố 3, Phường
Hiệp Bình Phước, Thủ Đức City, Ho Chi Minh City, Vietnam
Hotline: 0582155421
Email: [email protected]
Facebook:
https://www.facebook.com/rabbitevc/
Zalo:
https://zalo.me/0582155421
This Service is not intended for individuals under 13 years old. We do not collect personally identifiable information from children under 13 years old. If we discover that a child under 13 years old has provided us with personal information, we will immediately delete this information from our servers. If you are a parent or guardian and you are aware that your child has provided us with personal information, please contact us so that we can take necessary actions.
We may update our Privacy Policy from time to time. Therefore, you are advised to review this page periodically for any changes. We will notify you of any changes by posting the new Privacy Policy on this page.
(Signature, company stamp)